FAQs
 
How can I contact Kiddikicks HQ?
We are not available by phone but we are available via email info@kiddikicks.co.uk and on our social media channels.  Please direct message us via @KiddikicksHQ on Facebook or Instagram.  

We do offer an online booking service via our website which is available 24/7 for your convenience, otherwise we will respond to you emails and messages within a reasonable time and usually much quicker.

 
Do you offer free trials?
Please see our standard FREE TRIAL POLICY below.  However we are currently unable to offer FREE TRIALS (July 2020 going forward) as our class sizes are restricted.

Kiddikicks offers free trials weeks 2-6 of each full term (Summer, Winter and Autumn).

Players must be registered in advance here http://www.kiddikicks.co.uk/register and a free trial requested.

Kiddikicks Administration will receive your request and respond via email with a Free Trial date, if available.

Kiddikicks allows one free trial PER FAMILY, not per child.

Free trials are subject to spaces permitting and do not guarantee your player a space.

Free trials are not available during our holiday activities as these are generally taster term in length and in our experience are the best way to experience Kiddikicks, allowing time for young chidlren to get used to their coach, class content, what is expected of them and for parents to test the journey, day and time of the class and to meet the other players and parents.

When starting a new Kiddikicks venue different rules may apply and are at the manager's discretion at that time.
 
Are classes indoors or outdoors?
At present (19.10.2020) all classes remain outdoors due to C19.

Full details relating to your specific venue can be found on your confirmation email.  This is an automated email received at the time of booking which comes from no-reply@kiddikicks.co.uk.  Please check your junk mail if you cannot see it and read to the bottom.  Apologies it is long-winded but it should contain all the information you need.  

You can also check our timetable http://www.kiddikicks.co.uk/timetable for venue specific details prior to booking or by emailng Kiddikicks Administration info@kiddikicks.co.uk

 
What happens when it's raining and a class is outdoors?

Kiddikicks' ultimate goal is keep children active playing football whatever the weather.

As such when we are playing outdoors we are an all-weather class.

In the event the weather predicted is dangerous, for example ligthening, non stop torrential rain coupled with waterlogged ground, Kiddikicks Administration will cancel the session via text message or email to the registered details on each player's account.  Please make sure your details are up to date.  This can be relatively last minute after a pitch inspection.

A cancellation due to the weather will not equal a refund.  Clients will be able to take a make-up session.  

Make-up sessions are to be booked by the client via email to KK ADMIN info@kiddikicks.co.uk at a secondary venue (a different venue to the one you originally booked).  

For younger player's we do recommend our breathable, fully water-proof and light weight playing suits which consist of a smart blue jacket and trousers to go over their usual clothes.  These take the worry out of attending class outdoors in wet or muddy weather.  These can be purchased here http://www.kiddikicks.co.uk/shop.

 

 

 
What does my player need to play?
All new players to Kiddikicks receive a Kiddikicks Kit.  This is their uniform and the children are expected to wear it.  This consists of a footie top and matching shorts.  Kiddikicks T-shirts and sweatshirts are also available from our online shop. For Ligasoccer player's 7 years and over we supply Ligasoccer shin pads and socks

Whether playing outside or inside, children should wear appropriate footwear;  for children under 5 this can be an outdoor shoe, plimsol or trainer. Open toed footwear, wellingtons, crocs are not permitted.  

For older children involved in outdoor match play, shin pads are necessary.  

All children should have water to drink and be wearing suitable clothing for rain and shine including sun tan cream and hat when playing outdoors.

We highly recommend the Kiddikicks Waterproof suits for children aged from 18 months up to 4 years.  These enable players and parents to feel relaxed when playing outdoors in the British weather.  Chidlren stay dry and their clothes are protected even when seated on the floor and playing in the rain.  You can visit our shop here for other useful kit and caboodle http://www.kiddikicks.co.uk/shop
 
If a class is fully booked is there a waiting list?
Yes.  If a class is fully booked your player will be offered a place on the waiting list.  This is free.  Kiddikicks Admin will contact you as soon as a space becomes available.  If you want to, please email info@kiddikicks.co.uk to register your enthusiasm, as well as to suggest any other times you are available.  We may be able to start another class for your player.  We need a minimum of 5 children to start a new session, so it's worth spreading the word amongst friends.
 
My child is nearly old enough to be in the next group up at the point of starting, which group should they attend?
If booking online you will automatically be offered the correct age group for your child. However if your child is borderline and you feel you are being offered the wrong class please email us at info@kiddikicks.co.uk so we can discuss your suggestion with your coach.  As a general rule we'd recommend starting in the age group the website is offering you.  If you child needs to be moved up, the coach can facilitate this.
 
Why is there a registration fee - what is it for?
The registration fee of 29GBP is payable by all new families to Kiddikicks.  This fee goes a small way towards on-going administration costs during your players time with Kiddikicks.  This fee is once per lifetime per family. 
 
Do you have a refund policy?
There is no refunds for classes missed due to absence.

There is no refund due to infectious diseases including Covid-19, and for classes cancelled due to dangerous weather conditions.  Classes missed for these reasons will be provided for as make-ups.  

Individual make-ups or a total of make-ups of 5 weeks or less must be used within the current term at a secondary venue.  They cannot be rolled over to a future term of Kiddikicks.  In the event it is not possible to use them at a secondary venue during the current term because there is no local secondary venue available or there is minimal time remaining of the term, the life of the make-ups maybe extended by a further 3 - 6 months at the manager's discretion.

In the event a term of 6 weeks or more is deferred due infectious diseases including Covid-19, the term and remaining sessions will automatically re-start when it is safe to do so.  Kiddikicks will inform the clients of the new term dates by email.  Clients are expected to re-start at this time.   If there is a good reason clients cannot attend, they can postpone their start date to the next available term ONLY.  Credits not used after this time will be foregone.  

In both cases, a player's start date must be the same as the first date of the next available term as set out by Kiddikicks.

All make-ups and credits are subject to the usual booking procedures and do not automatically guarantee a space.  

Make-Ups and credits are requested by emailing info@kiddikicks.co.uk. A minimum of 48 hours notice is required.
 
Where can I find a copy of your privacy policy
You can find a copy of our privacy policy right here http://www.kiddikicks.co.uk/privacy-policy