Kiddikicks booking and refund policy

Need to cancel after 14 days? We understand that circumstances change. If you need to cancel after 14 days, please contact us as soon as possible. We may be able to offer credits or a partial refund for unused sessions, normally limited to the lower of 50% of your Term fee or six weeks of Class fees.

Can't make a class? We don't offer refunds or credits for individual missed Classes. However, in the case of sustained periods of illness or a significant change in family circumstances credits or alternative Classes may be available depending on the circumstances. Please contact us as soon as possible.

Class cancelled because of weather? Safety comes first. If we have to cancel an outdoor Class because weather or ground conditions make it unsafe, we don't provide a cash refund. Instead, your child can take a make-up Class at another Kiddikicks Venue, subject to availability.

Credits Where a credit is offered, it is normally: (1) valid for 12 months from the date of issue; (2) subject to availability; (3) non-transferable; (4) not exchangeable for cash; and (5) subject to the normal Kiddikicks booking process. A credit does not guarantee a place at a particular Class or Venue. Please see our full Terms & Conditions below for further details and your statutory consumer rights.

Change your mind within 14 days?  No problem. If you cancel within 14 days of making your booking, we'll give you a full refund

Kiddikicks Terms & Conditions - Last updated: August 2026 These Terms & Conditions apply to bookings with **Kiddikicks Sports Limited** for Kiddikicks football and other children's sports activities. By making a booking, you confirm that you have read and agree to these Terms & Conditions. 1. Bookings Bookings are normally made online and are subject to availability. The person making the booking must be the child's parent or legal guardian, or have their permission to make the booking. You are responsible for providing accurate contact and health information and for keeping it up to date. Your booking is for the Class, Venue and Term selected at the time of booking. A booking is confirmed once payment has been received. A parent or responsible adult must remain responsible for the child throughout the Class unless Kiddikicks has agreed otherwise in advance. 2. Classes Kiddikicks will provide Classes with reasonable care and skill. We may occasionally need to change the Coach, Class arrangements or Venue for operational or safety reasons. Where a change substantially affects the Class you have booked, we will provide an appropriate alternative or remedy. Classes may take place outdoors in public parks and are therefore subject to weather and ground conditions. Kiddikicks Classes require sufficient bookings to operate. If we cannot reasonably run a Class because of insufficient numbers, we may postpone, combine, move or cancel it. Where we cancel a booked Class, we will offer an appropriate alternative or refund. 3. Fees and Payment Fees are shown at the time of booking and are payable in advance unless otherwise stated. Any registration or administration fee will be clearly shown before you complete your booking. 4. Cancellation and Refunds Within 14 days of booking Kiddikicks offers a **14-day cancellation policy**. If you change your mind and cancel within 14 days of making your booking, we will provide a full refund. This is a Kiddikicks customer policy and is separate from any statutory cancellation rights that may apply. After 14 days, we understand that circumstances can change. If you need to cancel your booking, please contact us as soon as possible. We may offer a refund for part of the unused Term. Any discretionary refund will normally be limited to the lower of: 50% of the Term fee; or the equivalent of six weeks of Class fees. The amount offered will take into account the Classes already attended and the circumstances of the cancellation. Nothing in these Terms limits any refund or other remedy you may have under consumer law. 5. Credits Where a refund is not appropriate, Kiddikicks may offer a credit. Credits are normally valid for 12 months from the date of issue, are not transferable or exchangeable for cash, and are subject to availability and the normal Kiddikicks booking process. A credit does not guarantee a place at a particular Class or Venue. 5. Missed Classes and Illness If your child does not attend a Class, we do not provide a refund or credit for the missed Class. However, we understand that children can become ill for sustained periods of time and circumstances can change. Depending on the circumstances, Kiddikicks may offer a credit or alternative Class. Please contact us as soon as possible if your child is unable to attend because of significant illness. Children should not attend Classes when they are unwell or have an infectious illness which could reasonably put other children, parents or coaches at risk. 6. Weather Cancellations If Kiddikicks decides that weather or ground conditions make an outdoor Class unsafe, we may cancel the Class and will notify you using the contact details provided when booking. For a Class cancelled because of unsafe weather or ground conditions, we do not provide a cash refund. Instead, the child may attend a replacement Class at another Kiddikicks Venue, subject to availability and the normal booking process. 7. Health, Safety and Clothing You must tell Kiddikicks about any medical condition, allergy, injury or other relevant health matter that could affect your child's safe participation. Children should arrive appropriately dressed and wearing suitable footwear for the Class and Venue. Kiddikicks coaches may make reasonable decisions during a Class to protect the health and safety of children and adults attending, including asking a child not to participate in an activity where there is a safety concern. Football and sports activities carry ordinary risks such as trips, falls and accidental collisions. Kiddikicks takes reasonable steps to provide a safe environment and deliver Classes with reasonable care and skill. 8. Behaviour Children and accompanying adults are expected to behave appropriately and follow reasonable instructions from Kiddikicks coaches. We may ask a child or Carer to leave a Class where behaviour is seriously disruptive, aggressive, threatening or creates a safety risk. In serious or repeated cases, we may suspend or cancel a booking. Any refund or credit will be considered fairly in the circumstances. 9. Our Liability Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited. In particular, Kiddikicks does not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded. Nothing in these Terms affects your statutory consumer rights. 10. Complaints If you have a concern about a Class, Coach, Venue or booking, please contact Kiddikicks as soon as possible so that we can investigate and try to resolve the matter fairly. 11. Privacy We handle personal information in accordance with applicable data protection law and our Privacy Policy. 12. General These Terms, together with the information provided at the time of booking, form the agreement between you and Kiddikicks. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. These Terms are governed by the law of England and Wales, subject to any mandatory consumer rights that apply. Kiddikicks Sports Limited 187 Woodhouse Road London N12 9AY